Customer Service Representative

Location: Murrieta, California

Type: Full-Time

RotoCo, Inc. is the largest Roto-Rooter Plumbing franchise in the nation--an industry icon with 40+ years of success and nearly $50 million in sales. RotoCo, Inc. has a rapidly growing service area that currently spans from North San Diego County to Sacramento County. Each employee plays a vital role in our success. We pride ourselves on being part of the Roto-Rooter national brand while still feeling like a family-owned business. Here at RotoCo, Inc., the work environment is modern, friendly, team-oriented, and very fast-paced. We are rapidly expanding and looking for candidates to join our family!

We are looking for enthusiastic, experienced, and customer-oriented professionals to join our Customer Service team at our Murrieta call center. Qualified candidates must have the ability to work in a fast-paced environment while providing exceptional customer service over the phone.

Responsibilities include answering customer calls, booking service appointments, and maintaining communication with Dispatch and CSR Supervisor.

 

Essential Duties and Responsibilities:

  • Answering a high volume of customer calls and converting inquiries into booked service appointments.
  • Create service work orders based on customer issue(s), Service Technician specialty, and geographic efficiencies.
  • Document customer service requests, complaints, and other communication as required.
  • Resolve customer complaints in a professional and timely manner, consulting with management as needed.
  • Communicate effectively and work closely with Dispatch and CSR Supervisor.
  • Perform other duties as assigned

 

Required Experience/Qualifications:

  • High School diploma or equivalent
  • 1+ years’ call center experience

– Plumbing industry experience a plus!

  • Minimum 1+ year of Customer Service experience
  • Proficiency using Microsoft Office applications (Outlook, Excel, Word)
  • Excellent phone etiquette
  • Professional communication skills, both verbal and written
  • Ability to diffuse difficult calls by using active listening skills and showing empathy
  • Strong typing skills with ability to type minimum of 50 words per minute
  • Self-starter with the ability to work independently with a high degree of accuracy
  • Team-player with the ability to work well with others in a close setting
  • Must demonstrate strong problem-solving and decision-making skills
  • Able to work with a sense of urgency and prioritization under pressure
  • Ability to sit for extended periods of time in a call center setting with high tolerance for heavy phone work
  • Detail-oriented with the ability to multi-task while remaining organized
  • Flexibility to work additional hours and/or days that deviate from regular work schedules
  • Bilingual a plus
  • Must pass drug screen and background check
  • Must complete any assessments attached to job ad for consideration

 

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) + Matching
  • Paid Time Off
  • Paid Vacation
  • Referral Bonuses
  • A GREAT place to work!

Apply Now

    Contact Information:










    We Can Repair Your Plumbing Issues & Clean Up Your Water Damage