Customer Service Representative – Murrieta, CA

RotoCo, Inc. is the largest Roto-Rooter Plumbing franchise in the nation--an industry icon with 40+ years of success and nearly $50 million in sales. RotoCo, Inc. has a rapidly growing service area that currently spans from North San Diego County to Sacramento County. Each employee plays a vital role in our success. We pride ourselves on being part of the Roto-Rooter national brand while still feeling like a family-owned business. Here at RotoCo, Inc., the work environment is modern, friendly, team-oriented, and very fast-paced. We are rapidly expanding and looking for candidates to join our family!

We are looking for enthusiastic, experienced, and customer-oriented professionals to join our Customer Service team at our Murrieta call center. Qualified candidates must have the ability to work in a fast-paced environment while providing exceptional customer service over the phone.

Responsibilities include answering customer calls, booking service appointments, and maintaining communication with Dispatch and CSR Supervisor.

Essential Duties and Responsibilities:

• Answering a high volume of customer calls and converting inquiries into booked service appointments.
• Create service work orders based on customer issue(s), Service Technician specialty, and geographic efficiencies.
• Document customer service requests, complaints, and other communication as required.
• Resolve customer complaints in a professional and timely manner, consulting with management as needed.
• Communicate effectively and work closely with Dispatch and CSR Supervisor.
• Perform other duties as assigned

Required Experience/Qualifications:

• High School diploma or equivalent
• 1+ years’ call center experience

– Plumbing industry experience a plus!

• Minimum 1+ year of Customer Service experience
• Proficiency using Microsoft Office applications (Outlook, Excel, Word)
• Excellent phone etiquette
• Professional communication skills, both verbal and written
• Ability to diffuse difficult calls by using active listening skills and showing empathy
• Strong typing skills with ability to type minimum of 50 words per minute
• Self-starter with the ability to work independently with a high degree of accuracy
• Team-player with the ability to work well with others in a close setting
• Must demonstrate strong problem-solving and decision-making skills
• Able to work with a sense of urgency and prioritization under pressure
• Ability to sit for extended periods of time in a call center setting with high tolerance for heavy phone work
• Detail-oriented with the ability to multi-task while remaining organized
• Flexibility to work additional hours and/or days that deviate from regular work schedules
• Bilingual a plus
• Must pass drug screen and background check
• Must complete any assessments attached to job ad for consideration

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) + Matching
• Paid Time Off
• Paid Vacation
• Referral Bonuses
• A GREAT place to work!

Apply Now